Now, being assertive and demanding don’t equate to being disrespectful. They crossed the line and were outright disrespectful to you or your team. Pro tip: Sign up for Schedulicity and set up prepayment on your services or require partial deposits to help avoid late cancellations or no-shows. If the client’s late behavior continues, it may be time to part ways. It might be uncomfortable or awkward, but it helps the client understand your boundary. However, if it’s a constant habit, you need to have a talk about your late policies. Things happen, and people get stuck in traffic or run behind schedule. It’s important to share these boundaries and policies with your clients. If one client is late - especially in the morning - it throws off your entire day. The client is late to every single appointment, and I mean late - 30 to 45 minutes late.īeing a service provider means you run on a tight schedule. To help, here are some things I consider to be dealbreakers (and boundaries that mean it’s time to let your client go): 1. Think about some boundaries and dealbreakers for you. If they ask you to stay until 9 p.m., you may be tempted to say yes - unless you have certain hours set in place. Your hours are on your Schedulicity booking listing for a reason. ( Schedulicity helps implement boundary management with customizable policies and waivers that must be acknowledged by clients before their appointment.)įor example, if you have no boundaries with your hours, clients think they can come in for an appointment whenever they want. I can tell you this: When you don’t have boundaries in place, you’re setting yourself up for some level of disrespect. This is based on the boundaries you set in your business - and those are critical. So, how do you know when it’s time to fire a hair client? How to break up with a hair client script!.Tell them to find another service provider to take care of them moving forward. Firing a hair client over something small isn’t cool.īut if the client oversteps your boundaries time and time again - especially after a conversation - it may be time to be up front with them. Part of being a great small business owner is accepting feedback - whether it’s positive or negative. However, I don’t agree with firing a client because they’re a little picky, or they don’t like their service. I truly believe in sticking to your guns when a client is out of line or disrespectful. Setting boundaries is key to creating consistency in your business - and boundaries are necessary self-care for business owners. We all have boundaries, and although you’re in a service-based business where you want to make everyone happy, sometimes you have to put your foot down. Well, you should decide on a case-by-case basis. When is it time to say goodbye to that client? Firing a bad hair client is not easy, but we need to talk about it.
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